Frequently Asked Questions
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Are you guys authorized retailers?
Yes! We are proud to be one of the few online retailers who are authorized retailers for every single product we carry!
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How do I claim the free shipping promotion?
When you're ready to place your order, go to the checkout page. The free shipping promotion should be applied automatically to your order and deduct the shipping cost. If it isn't, please contact us for help. Please keep in mind that the free shipping can not be combined with other existing promotions.
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To get in touch with our sales team, please give us a call at: (571) 350-0146
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Do I still get a warranty if I purchase through Solar Guys Pro?
Absolutely! As an authorized retailer, Solar Guys Pro ensures that every product on our website comes with a valid warranty, providing you with complete peace of mind for your purchase.
Please see each individual product warranty or contact us for assistance!
To register/claim your warranty, please contact us at: info@solarguyspro.com
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What kind of payment methods do you accept?
We offer a wide variety of payment methods to be able to cater to everyone!
At the moment, our payment methods are:
Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay & Meta Pay!
If you are a business or are making a large/bulk purchase order, please contact us at:(571) 350-0146 to recieve a custom invoice/purchase order.
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What countries do you ship to?
We ship to the lower 48 states in the United States, excluding Alaska & Hawaii. If you have any questions if we can deliver to your location, please contact us!
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How can i return an order?
To return an order, it must be within the 30-day return period, and be in the same condition they were in.
Please check individual product pages to see specific return details the products purchased.
To get in touch with us regarding a retun, simply contact us via info@solarguyspro.com or give us a call!
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Where is Solar Guys Pro based out of?
Solar Guys Pro is proudly based out of Virginia!
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How long will it take to receive my order?
The freight & standard shipping normally take 5-7 business day.
If you are living in completely remote locations, it may take slighlty longer (7-15 days)
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My package is damaged, what do I do?
We’re here to help ensure your satisfaction. If your package is damaged, we can send a replacement or provide a warranty, depending on the product. Please contact us at info@solarguyspro.com as soon as you see the damage so that we can appropriatley solve the issue.
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