Frequently Asked Questions
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DO YOU SHIP TO MY COUNTRY?
Yes, we proudly offer insured and tracked worldwide shipping.
We work closely with trusted 3rd party shipping providers like USPS, Canada Post, and Australia Post to ensure your items are delivered fast and securely.
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Once your payment is verified, we begin processing your order immediately.
It typically takes 1-3 business days to process and ship.
After dispatch, you’ll receive a shipping confirmation email with tracking details, so you’re always in the loop.
Delivery can take anywhere from 7-14 business days, depending on your location.
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After your order ships, you will receive a confirmation email with a link to track your package.
You can also track your order directly on our website.
We work with USPS, Canada Post, and Australia Post for tracking, depending on your location.
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WHAT IS YOUR RETURN POLICY?
We offer a hassle-free 14-day money-back guarantee.
If you're not fully satisfied with your purchase, return unused items within 14 days for a full refund.
Once received at our warehouse, we’ll process your refund to the original payment method.
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WILL I HAVE TO PAY INTERNATIONAL TAX & DUTIES?
No, you won’t be subject to any import taxes or duties.
If you're ordering internationally, we cover any additional fees.
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WHAT IF I HAVE FURTHER QUESTIONS?
We’re always here to help! Whether you need styling tips, have sizing questions, or simply want to get in touch, our customer service team is ready to assist.
Reach out via our contact form or email us at support@lorenzoa.com.
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